The term "we" or "us" have been used below so as to mean the owner or admin i.e. Plato Digieducation Private Limited of mobile application Plato and the term "you" shall mean user of any kind who has paid or is willing to pay for the same. The terms contained in this payment and refund policy is to administer the transaction and also to govern the rights and liabilities. By agreeing any user shall be deemed to have consented to same.
We provide the subject to other conditions the service that helps users who are student in preparation as to various exams and subjects (competitive or otherwise like medical exams) by enabling them to attend via various plans, tests, videos, notes, MCQ’s and other methods from time to time and the same is subject to availability.
1.We offer to provide services specified therein on requisition basis upon users agreeing the terms and conditions provided.
2.User is required to select subscription plan as provided in the application to avail the facility of accessing video lessons, attempting test, MCQ’s for various exams and/or course. For each subscription plan charges, are provided in the application as per plan selected by user. We reserve right to increase or decrease the subscription fees for plans. Such charges include the transaction cost, taxes if any and service charge for using the application.
3.Details of each plans and charges that shall be charged for availing the plan are provided in the application and same can be confirmed by communicating with us via email or phone.
4.The charges so provided are again subject to revision and it may vary owing to various circumstances.
5.Taking subscription and making payment is the pre condition for any user to access service or make any claim against us.
6.The charges for each plan may include any charges towards, Charges for plan, Service charges, Transaction charges and Taxation(if applicable).
7.The charges provided shall not include any charges towards third party for registration etc.
8.Mode of payment of charges in the application is only through online route not cash payment or settlement is allowed in the application.
9.Material for the course selected maybe provided in the form available with us which can either be videos, PDF or any other format depending upon availability and user can download the same and also place request for delivery after payment.
10.Providing material shall be discretionary and subject to availability.
11.We reserve the right to all copyright in material provided and any copying or distribution of the same shall entitle us to legal recourse apart from damages.
12.The payment which is to be made is subject to deduction or forfeiture towards the complaints made, cancellation made or any misrepresentation or fraud played by the rider in such cases we may at our discretion delete the account and shall forfeit right to any payment.
13.Payment facility is provided in the form of payment gateway in the application it can be done through Net Banking, debit/credit card and third party Apps.
14.Users have to follow the instructions as provided therein and proceed to make payment.
15.If the app does not direct user to payment gateway due to some technical difficulty it shall not constitute any omission from our part.
16.This facility is provided with the aid of payment gateway and user is required to fill in the particulars for that purpose and we do not in any way shall be responsible for the information provided about card details etc.
It is imperative to lay down the principles governing cancellation:
1.User once taking subscription by making payment in the application is not allowed to cancel the subscription and claim refund post cancellation.
2.Subscription of user to continue once payment is made till validity period not withstanding whether user the videos or appears for tests or downloads the material or not.
3.Refund is to be given only for circumstances enlisted in refund cases and not otherwise.
1.Wrongful deduction: In case of any wrongful deduction of amount from the account, or deduction of more than what was ought to have been deducted users can approach the concerned bank and sort out the issue claim reverse we do not offer any remedy or part in this. If in case we receive any such amount from users more than the actual amounts we wish to refund the same to the users.
2.Refund after Reconcilation: However the same shall be done once reconciliation is done from our end with payment gateway and not before.
3.Period for processing: Such amount shall be reversed only not later than one week after the reconciliation is done. Time for processing complaints is up to one week only after which we can inform user about whether the complaint is entitle to refund.
4.Maximum Liability: Our liability in case of refund followed by complaint as mentioned above is restricted to rupees fifteen hundred only and user is not entitled to claim above it.
5.No Refund in case of deactivation: If the account of the user is deactivated from our end due to reason of complaints or non response or on account of negligent or willful misconduct no refund can be claimed.
6.Refund only after receipt in account: We do our best to refund the amount back to the users but the same can only be done once the amount is received into our account and transaction is settled not but not earlier.
7.No claim after fifteen days: Any claim for refund of amount made after a period of 15 days of making payment shall not be entertained and user shall forfeit the right to claim refund if that case.
8.Settlement: In case of any dispute as to refund claims user can contact with us and try to settle the matter amicably.
9.Expenses: Refund in case of wrongful deduction shall be made after deducting various expenses incurred and due process.
10.Mode of Refund: Though refund will be made into the account of the user they are not entitled to insist on the same method for refund it can be made either by payment gateway or wire transfer or any other mode.